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Are you wondering where your order is? Or asking yourself did the seller ship out / deliver my order? Fret not, this article is going to address these 2 main questions and help you understand better about your order.
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As part of Shoppymore's dedication to provide best online purchasing and selling experience to all users, all of the shipping status of your order will be visible from Shoppymore App directly if the seller ships it using Shoppymore Supported Logistics (Free Shipping Program).
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Shoppymore track and trace feature also extends to sellers that are not part of the Free Shipping Program. Orders that are being shipped by most local courier service providers will still be visible directly in your order's shipping information when sellers update their tracking number into the order.
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Check your delivery status yourself by clicking on the name of the order under your "My Purchase" tab and then click on "View" of the "Shipping information" to see the full details of the shipping status of your order.
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Understand that sometimes the courier service provider might not be able to send it to you on weekends or immediately next day, please do consider to "Extend Shoppymore Guarantee'' for us to hold your payment for an extra 3 days where you can wait for the delivery man to send it to you. Scroll down to the bottom of the order detail page and click Extend Shoppymore Guarantee to extend it.
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If you are still reading this, as a smart consumer, we guess you may be interested to know about these situations too. Click on the link below to know more about it.
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When and how can I apply for a return refund?
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How to cancel my order?
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What are the supporting documents required for a refund request case?